Mariangela D Hrt

See how much clown has been refunded

I am a host and wanted to refund my client Sarah who left today from the enchanted holiday cottage for a water issue, I know $50 went through but iam not sure she got the entire amount for 150$
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Preferred solution: Price reduction

Jacquelyn W Ksq

Fraudulent activity

I have charges on my bank account statement that I have never booked with you all. Please contact me as soon as possible.
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Loss:
$1194
Pros:
  • Getting a full refund

Preferred solution: Full refund

Anonymous
map-marker Braga, Braga

Covide19 cancellation of HMHKX2AA3K

Dear Sirs, as of tomorrow the portuguese government probits entering or leaving Lisbon area. I have a reservation for tomorrow (Friday 18th to Sunday ) booking code HMHKX2AA3K and can therefor not travel to Lisbon. This is to cancel the reservation free of charge. Your telefone service with the Portuguese emergency number is not active.
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User's recommendation: I received a fulkl refund due to the unburocratic action of the host. I have to thank the host. Regards

Heyan H

My Airbnb account is subspended

Hi there, My Airbnb account is been suspended, maybe due to the long COVID period, without booking for long and I didnt check the account regularly as before... How could I re-open the account pls ? Now in summer, Italy having tourists coming back slowly. Best regards, Heyan 0039 36****2039
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Pros:
  • I liked the way the site works except for problems
Cons:
  • Many problems in rental not sorted out until last day

Preferred solution: My Airbnb account is suspended

Antoniette Hhn
map-marker Mohali, Punjab Province

Regarding a payment

Payment pending Last 3 to 5 bookings still not received payment.please do payment as early as possible.
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Anonymous
map-marker Anaheim, California

I need book but it show I can try another 24 hours. What happen?

First, it said Disactive my account, so I try apple face login one, and then it showed I cant book until another day! Lol
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Private H

Horrible, promotes domestic violence

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I ended up staying with a host who stalked me and tried to kill me and Airbnb threatened to terminate my account. WTF?
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Loss:
$400

Preferred solution: Price reduction

User's recommendation: Stay away

Paramdeep T

Penalty for Death in the family and poor customer service

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Airbnb service was incompetent to resolve or answer questions, regarding cancellation of a reservation due to death in the family. They also failed to follow up in 2 business days when pressed for answers, customer contacted them 3rd day to no avail - even their Senior Ambassador (Sherri) was very vague - kept reiterating the policies! Instead of resolving or taking responsiblity for their lack of service.. Caviar - They disconnected as I kept talking as the line was still connected at my end, they did not make an attempt to call me back! Hence I have resorted to this page. All email(s) on the internet are not upto date - their key customer complain email bounced back indicating they are no longer working for the company. I am beyond words to express whether to even mention Airbnb anywhere again!
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Loss:
$1
Pros:
  • Airbnb
  • Wide access to propertes

Preferred solution: Full refund

User's recommendation: Do NOT contact Airbnb - they are NO help!

Gayle W Wsd

Listing an apartment

I would love to post my apartment on your site. I have questions how to set up the key for the guest if I do not live in the same state. Also have a couple more questions if someone could kindly contact me. 646.234.1456 or gaylewollman@***.com Infinite thanks... Warmly, Gayle Wollman
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Pros:
  • Rented a few properties & were honest people

Preferred solution: To post my apt on your site.

Sandy W Lvq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reservsyion

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So disgusted...how can you run a business ...impossible to reach an agent for help. Can never get through to customer service...Will never recommend. Horrible customer service..put on hold for a long timebthen disconnected.
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Preferred solution: Let the company propose a solution

User's recommendation: Never going to refer..horrible customer service

Anonymous
map-marker Madrid, Madrid

Urgent Cancellation - Requesting Full Refund as Accomm not suitable - HMQKPB2ED3 or HMQKPBZED3

Can you please assist as I booked and paid for this booking above. The description does not match the exterior of the building.

I visited and there where neighbors dancing in the garden. Breaking Covid rules, no masks and drinking alcohol, smoking outside. . My son is ill and we booked thinking it would be private and not like this.

I desperately need the refund as this isnt not suitable, I can provide you letter from my sons doctor. You can access my notes to and from the owner Ana, as you can see she was very rude to me and unable to show any empathy about my situation. My son is seriously ill, stuck here as flights were cancelled and had nowhere to stay. This accommodation is not suitable.

I look forward to hearing from you and confirmation that you are able to refund full amount under these circumstance.

As you can see I have had no issues with previous bookings and have found this owner difficult to deal with and unable to accept her premises are noisy. She did say that you have to cancel the booking.

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Anonymous
map-marker San Leandro, California

I have a reservation in 3 hours and the host hasn't accepted my reservation its still pending

I havent got a response from host my check in is i 2 hours i need to know if my reservation will ve excepted if not do i can make a new one
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Shruthi C
map-marker Hyderabad, Telangana

We are unable to get our payments

We couldnt get our payments even after the checkin is completed.and we are facing trouble regarding the government Id also
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Loss:
$92000

Preferred solution: To get our payments back

Sue M Iab

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Contacting AirBnBNo longer exist phone number is 858-243-**** please call me Sue Maxwell

I no longer have The email I opened with 4 years ago I've updated phone number and payment but cannot reach customer service to put in new email
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Preferred solution: Customer service to call me & straighten out account

manas g

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Verified Reviewer

Extremely Displeased

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Our recent trip at C231 HILTON HEAD BEACH AND TENNIS: On arrival the unit wasn't cleaned in this Covid Pandemic. We couldn't return home after driving around a 290 miles.This isn't acceptable. Manas Goswami 720 936 ****
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Pros:
  • Variety of people
  • Whole concept

Preferred solution: Let the company propose a solution

User's recommendation: Pl. verify

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