Not resolved

Old policy when renter cancels he is only charged the Air BnB service fee.

April 10, 2016, I cancelled for a vacation reserved for mid July 2016, and am only to be refunded 50% of the full rental fee I'd paid in advance. The host has three more months to find a summer renter and still they're permitted by Airbnb to charge that kind of punishment fee! The website now says this host has a strict reservation policy which means they are allowed to do that and the Air Bnb site enforces it. I swear I don't remember that strict policy when I made the reservation last December.

Reason of review: Problems with payment.

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