I just had a host refuse to pay me back my money because there was a tech glitch on my mobile and the cancellation didn't go through even though she knew ahead of the deadline that I would have to cancel. As soon as I realized 2 hours later, I pressed cancel again, but now Airbnb refuse to acknowledge the glitch and have allowed her to keep my 200USD for doing absolutely nothing.
The delay, does not affect her ability to find a new person at all, she was overcharging and I actually did the right thing. They seriously need to review that cancellation policy. Hotels rarely take 50% btw...
the cancellation policy was a LONG 5 day cancellation period too. Ugh.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Full refund.