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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy

For the last week and a half I have been trying to book a house/apartment through Airbnb for a multiple stop vacation through Europe. The first reservation I booked with Airbnb they confirm my reservation charge my PayPal account and within minutes the host of the property came back asking for more than $400 additional dollars.

Which I refused.

Then today while trying to book my for third destination in Paris their site showed open dates for a particular property, I confirm that I wanted the property, Airbnb charged my PayPal account immediately and then I get a text back after being charged that the property what's not available for those dates.

I am very concerned that when we had to Europe the properties that I do have confirmed booking for may not be available. And would like to cancel without penalty But Airbnb does not allow this without a huge penalty due to properties cancelation policies.

Product or Service Mentioned: Airbnb Property Rental.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I liked: Option of staying in a house.

I didn't like: How they handle consumer confidence.

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