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New Reviewer

Card declined

I rented 3 properties on Airbnb and one was denied, when I resubmit it, it goes to the one that was confirmed, please assist ASAP so I do not lose that house
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ID
#2520127 Review #2520127 is a subjective opinion of poster.
Pros
  • Difficult to contact customer service
Preferred solution
There was a decline on my CC and when I try to resubmit it it goes to a different property

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Verified Reviewer
New Reviewer

Illegal rental

Airbnb - Illegal rental
Airbnb - Illegal rental
Airbnb - Illegal rental
I was suspicious of an airbnb I purchased for $912, asking if the rental was illegal. I was assured it was legal, but found out after moving into the dilapidated apartment that it was in fact and that I could be evicted, so I left asap. I was refused a refund per their terms, and when I appealed to airbnb they did not care that the rental was illegal and I was lied to.

User's recommendation: caveat emptor, airbnb customer service only supports vendors.

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ID
#2517852 Review #2517852 is a subjective opinion of poster.
Service
Airbnb Condo Rental
Loss
$912
Preferred solution
Full refund
New Reviewer

Massive charge i DID NOT Authorize!!!

ShockedI must be Reimbursed for the massive transaction. I gave NO Authorization to the user! This must be fixed!!! PLEASE
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ID
#2517673 Review #2517673 is a subjective opinion of poster.
Service
Airbnb Room Booking
Pros
  • Looked nice
Cons
  • No direct help line that works frustrated with this company
  • Poor response to crisis situation
  • Uthorize
Loss
$821
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Regarding a payment

Airbnb - Regarding a payment
I am the owner of Sarika homestay and I haven't received the payment of guest Name- Sandeep Kumar Sahu Guest-2 adults Check in-Sat, 10 April Check out- Wed, 14 April Booking date-6 April Confirmation code-HMNBZ3BPBR Total amount- Rs 4656.00
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ID
#2517128 Review #2517128 is a subjective opinion of poster.
Location
Kolkata, West Bengal
New Reviewer

No response from host

I want to reserve but have some questions for host . No answers . So I guess you have no authority on hosts responding . Thats interesting. If you make a reservation and dont know the details critical to your visit , then you risk cancellation fees . After using Air B nB for many trips , its disappointing but certainly not my customer service agents fault . May,the rep, was very professional and kind .
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ID
#2516512 Review #2516512 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Pissed customer

Airbnb - Pissed customer
Airbnb - Pissed customer
I was cheated by a person name Hariss Tosken he was telling he is super host in Airpnb and I booked an 2 bedroom apartment at UK stevenage and i paid 1980 pounds then I contacted Airpnb and they said it was scam,and Airpnb said they can't repay .I don't know how many people he is going to cheat, what to do
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ID
#2516105 Review #2516105 is a subjective opinion of poster.
New Reviewer

Unable to reach Customers Service for Host.

I could not call Abnb on 185* 424 ****. This is number I have called for many years. But now it just rings for a long time and constantly says call back and cuts the line off. I was a Super host for last year and this year. I got $100 coupon which expired for last year. We didnt travel bcz of COVID. Please reimburse that to reflect this year so that I could use both together. Thank you
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ID
#2511938 Review #2511938 is a subjective opinion of poster.
Service
Airbnb Claim
New Reviewer

I've been deceveid

I paid for one month of deposit and one month of devance and they said someone will call to see the property and no one call us yet
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ID
#2509966 Review #2509966 is a subjective opinion of poster.
Service
Airbnb Property Booking
Pros
  • Website offer
Cons
  • No way of knowing what you will get
Loss
$2000
Preferred solution
Full refund
New Reviewer

My account its blocked

I have completed my verification five days ago but still my property is unlisted. I have send many mails in this matter.
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ID
#2508889 Review #2508889 is a subjective opinion of poster.
Preferred solution
I want to relist my property
New Reviewer

My refund from a cancelation on your end

I put in the wrong Id you guys cancelled my reservation it's been over 2 business days wondering where my refund is
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ID
#2502955 Review #2502955 is a subjective opinion of poster.
Service
Airbnb Apartment Rental
Pros
  • Apartments we used through airbnb
Loss
$793
Preferred solution
Full refund
New Reviewer

Company position

Your company has made it very clear that you are ANTI FAMILY, ANTI CHRISTIAN, ANTI CONSERVATIVE, AND PRO ABORTION. I WILL NEVER, EVER USE OR RECOMMEND YOUR COMPANY AGAIN. YOU ARE REPULSIVE!!!!!

User's recommendation: I DON'T RECOMMEND THEM.

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ID
#2502464 Review #2502464 is a subjective opinion of poster.
Location
Chihuahua City, Chihuahua
Preferred solution
You've done enough

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Verified Reviewer
New Reviewer

Owner contacted me shortly afyer booked and said house is sold

Called 1800 number no answer. I want someone to talk to, this is totally poor service. I want a live voice, you took my money immediately, I want it back.
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ID
#2501309 Review #2501309 is a subjective opinion of poster.
Cons
  • Have house for rent that has been sold
Preferred solution
Full refund
New Reviewer

2018, 2021 tax summary earnings

Im locked out from my Airbnb Hostessing account. I am requesting for my 2018 &;;;;;;;; 2021 tax summary earnings for tax purposes Thankyou kindly, Dayna Kaulia-Webb 808 283-**** contact ph# Email address Sovereign1960@***.com
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ID
#2500222 Review #2500222 is a subjective opinion of poster.
Service
Airbnb Room Booking
Pros
  • Have great places to rent
Cons
  • There is no monitoring on host performance
  • There is no monitoring on hosts performance
Preferred solution
As an Airbnb Host I am Requesting for My 2018 & 2021 tax summary earnings
New Reviewer

Penalty for Death in the family and poor customer service

Airbnb service was incompetent to resolve or answer questions, regarding cancellation of a reservation due to death in the family. They also failed to follow up in 2 business days when pressed for answers, customer contacted them 3rd day to no avail - even their Senior Ambassador (Sherri) was very vague - kept reiterating the policies! Instead of resolving or taking responsiblity for their lack of service.. Caviar - They disconnected as I kept talking as the line was still connected at my end, they did not make an attempt to call me back! Hence I have resorted to this page. All email(s) on the internet are not upto date - their key customer complain email bounced back indicating they are no longer working for the company. I am beyond words to express whether to even mention Airbnb anywhere again!

User's recommendation: Do NOT contact Airbnb - they are NO help!

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ID
#2499066 Review #2499066 is a subjective opinion of poster.
Service
Airbnb Customer Care
Pros
  • Wide access to propertes
  • Airbnb
Loss
$1
Preferred solution
Full refund
New Reviewer

Need to change my reservation.

I want to change location within the Charleston area. Need to stay as close to the beach as possible. Prefer follybeach seabrook.
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ID
#2498963 Review #2498963 is a subjective opinion of poster.
Preferred solution
Full refund