Airbnb
Reviews and Complaints
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Verified ReviewerRefund problem
Hello
Thank you for answering my email and take my situation in consideration
After a long process and endless conversations between the airbnb support and my host i was refunded partially
However i was charged for 2 nights that i haven't even used
As i previously explained i had to cancel my reservation after the check in that it was around 3 pm and i contacted the host around 6 pm
I've tried to cancel multiple times but every time i try to click on it , a blank page with error message appears
I took some screenshots and sent them to the host and to the support as well
But unfortunately they were not a help
So i found myself charged for 2 nights which is completely unfair
I'm a host as well and i was planning to host another listing as well and manage it more professionally, but i don't think i will be able to ever since this bad experience .
Thank you for taking time to read this
Best regards ,
Oumaima
- Large choice
- Privacy
- Cancelation policy
- Lack of communication
- Late answers
Preferred solution: Full refund
User's recommendation: To read the cancelation policy because it's always different from a host to another
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Zurich, ZurichProblems
Preferred solution: The charge fee host said is Fr.100, not now I paid almost Fr.230. Can you please return me others :Fr130...In this case host said only charge me Fr.100-
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Verified ReviewerIllegal Bait and Switch
- Unethical business practice
- Unable to guarantee location or cleanliness
- Maybe illegal
Preferred solution: Full refund
User's recommendation: Stay in a hotel
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Verified ReviewerCustomer Service Nightmare -- it took 60 days to receive my payout!
Preferred solution: Payment of interest on the money they held for two months. Also, I think AirBnB should give me some sort of gift voucher to use for a future AirBnB stay.
User's recommendation: DON'T HOST FOR AIRBNB
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t get a payment, the tenants insist that their money has been debited
I am not able to list my propert
User's recommendation: I
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Verified Reviewer | Asker, VikenWe are having problems with payment
I rented out my caravan through Airbnb and still waiting for my funds.Airbnb claims that I booked an apartment in France back in 2016 and that I made a late cancellation, so now I owe Airbnb 3500 euro insted of they paying me for my caravan rental.
I never made a reservasjon in France back in 2016 and I can see from the dialog that my account was hacked (for some reason) and now Airbnb has stolen my funds.
The biggest problem is that I'm trying to get some kind of dialog with Airbnb, and they keep sending me in circles to one case handler after another, and I'm on my 15'Th now, who keep telling me that someone will contact me "soon". No one never has, so now there is no dialog, no funds and no patience.
- Apartments everywhere
- Choices of places to stay
- Everything about airbnb customer service
Preferred solution: I want my funds paid out and my ',penalty' of 3500 euros cancelled
User's recommendation: Dont rent out you place through Airbnb
This site help me speak to a live person
User's recommendation: Use this to help you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContinued bad service. Trying to fix my account
I keep calling and asking for help and no on contacts me with an update. It has been weeks now.
- International housing options
- Bad customer service
- Overpriced
- Bad support team
Preferred solution: To fix my account and show some accountability and that they care about their customers
User's recommendation: Use another company
Payment settlement.
User's recommendation: Receive settled payment before allowing guests check in.
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Verified Reviewer | Kolkata, West BengalJob Related matter , I Interested This Job
Customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerOverall experience with AirBnb and Airclaim after hosting refugees.
- Great people stay
- Dealing with airbnb and air claims
Preferred solution: Full refund
User's recommendation: Host-Good home owners insurance DON'T EXPECT TO GET ANYTHING BACK FROM AIRCLAIM AND YOU WON'T BE DISAPPOINTED. WE STILL HAVE NO IDEA WHY WE WERE CHARGED ALMOST $750 FOR ALLOWING GUESTS TO STAY 3 MORE DAYS. AT ONE POINT STATEMENT SHOWED STAY WAS PAID FOR BY AIRBNB INSTEAD OF LFS. So we feel deceived by AIRBNB
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Verified ReviewerBooked appartment that impossible to live
I booked apartment in Airbnb for 29 days. When I come to the apartment, wash basin was impossible to use.
There was music till 12 20 a.m. in the apartment , I spoke with neighbors, and they confirmed that loud music almost every day. At daytime, I tried to sleep because I couldn't get enough sleep at night, but the shop (the name is Guess) in front of the apartment window was with very loud music till 6 or 7 p. m.
(the time that this shop works). I was in full stress two days because I couldn't sleep normally (the window noise isolation is very bad). And I booked another apartment because I couldn't live in this noise, my brain stopped think normally because of streets and not getting enough sleep, also a broken wash basin was an issue. I work remotely from home, so I can't even get read of this horrible noise at daytime.
I explained this information to the host, but he rejected to give my money back for even 3 weeks of my booking.
I called Airbnb support, but they say they can't help me. After very long negotiations and stress we agreed with host that he give me 700 dollars back (but I paid almost 1300 and lived 3 days, it also includes Airbnb service fee).
There is very hard times for me know, I am a refugee from Ukraine and I am getting so much stress because of the war and had stress also because of apartment booking. I lost around 400 dollars(if not include days I lived in stress) because of this situation, and I need double pay for another apartment.
For me know this money is significant, but I decided that I can't work and sleep normally at that apartment and for me it's more important than that money. But I can't trust now Airbnb, I booked apartment through other service.
Preferred solution: Full refund
User's recommendation: Ask about noise, because in some countries police doesn't react on that
Fake account of our hotel was opened. and they are charging guests for the stay
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