Airbnb
Reviews and Complaints
Outright scam
Apartment not prepared for guests
This is an ongoing story, no help from the hosts, Alex and Julie who treated our complaints as a joke, and no help from airbnb who have made it very difficult to make contact. We arrived at the apartment in Montreal's Plateau neighbourhood in a snow storm.
The apartment was obviously not ready to receive guests - no wardrobe space (closets full of Alex and Julie's clothes, no provision for our clothing), no drawer space in the dressers, again full of Alex and Julie's personal belongings, no space for our effects in the bathroom - shelves and cabinet full of the toiletries, including toothbrush, razor, etc. belonging to the hosts. No allowance at all was made to receive guests. After everything we had heard about airbnb we wondered if we were even supposed to be in the apartment.
We took photos of the bathroom, the wardrobes, the filthy oven in the kitchen and posted them on the Internet. We contacted Alex and Julie about the problems with the apartment and our complaints were treated as a joke.
We left the apartment early the next morning, leaving the keys in the mailbox. Airbnb has thanked us for our feedback!
- Total lack of quality control
Preferred solution: Full refund
Hutwill house madison Nh
- Way i was treated by mariah
Preferred solution: Full refund
Violation of local ordinances
Airbnb--simply a scam to get your personal information
AirBnB putting users at risk of Identity Theft.
I agree with others comments on the AirBnB invasion of privacy in their review process: It seems likely that Airbnb also suck up contact details and use them from whatever accounts they "connect" with in their verification process. I have accounts with Facebook and LinkedIn but both are little used, with few contacts avaialable and neither were accepted by AirBnB.
Even when I tried using their other option, a personal video they did not check and verify using this forcing me to use the only other option, my google account, which i reluctantly did. I now feel nervous about giving too much info into their hands, and opening myself up for identity theft. Not happy, feel blackmailed, but I have to live with this, as I made the choice to go ahead in order to book my holiday.
Hiowever I am now wishing i hadn't, that i had just booked a motel instead. Boos AirBnB
- Choices
- Concept
- Time wasted
- Staff non response and no fullfilment of promises
- Not living up to stated ability to verify with my personal video
Preferred solution: Let the company propose a solution
Charged for a Reservation Didn't Know I Made
- Very upsetting
Preferred solution: Full refund
Resolved: Outrageous Service Fees
- Property offers
- Extreme service fees
Preferred solution: Let the company propose a solution
AirBNB's fake services
- Airbnb is unfair to the guest and does not follow its policy
- Non communication
- Fake customer service
Preferred solution: Full refund
Airbnb - Property Rental Review
Florida Vacation using air bnb
Preferred solution: Full refund
Bali experience nightmare with airbnb
- Website offer
- Customer service
Preferred solution: Full refund
Frustrated would be user
Preferred solution: Let the company propose a solution
I didn’t receive the payouts from the upcoming reservations. It’s ILLEGAL!!!
- But turned out to be an absolute nightmare
- Lack of liabiity
Preferred solution: Let the company propose a solution
Customer service rude, disrespectful, unprofessional
- Place where i stayed
Preferred solution: re-open my profile so If I choose, I will use your service
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Horrible host support
The host never provided the complete address and I could not check in. No refund from airbnb. They need to be sued!
Same here. They kept my $3K for a month and then canceled with lame excuses.
Their 'sorry' doesn't make it for broken plans and missed opportunities.
Also, it's just ridiculous how guests are expected to expose their private infos and almost beg the host to get accepted, like the payment, security deposit, and credit card info is not enough. WTF!