Airbnb

Airbnb customer service is the most pretentious I have ever come across. They do not care about their customers.

I checked into a property with dirty bed linen and a repulsive smell. I immediately contacted the host to let him know that we would not be able to stay due to the uninhabitable conditions. I also contacted Airbnb customer service because the host got textually aggressive when I asked for a refund. Customer service hang up on me the first time I called.

I called again the next day and Airbnb customer service pretended to investigate in a caring manner. I spoke to a different person over five days of trying to resolve my case. At some point I was asked to describe the smell. I wasted time sending evidence and responding to questions.

The last message from Airbnb simply mentioned that the host refused to give me a refund in line with the cancellation policy. I was also charged service and cleaning fees for a property I did not stay at. Does Airbnb hold basic standards of cleanliness at all? Airbnb expects guests to sleep in a bed with used dirty linen if your host does not provide clean sheets.

To Airbnb, that is minor and simply unfortunate. Airbnb blocked my account after that.

After 3 days of ringing them and messaging them they failed to do anything, on several occasions they told me that the correct department was going to contact me but it never happened, I was always polite and never confrontational but just went round and round with no result, subsequently I missed out on two different quality places ( they missed out also ) in the end even after telling them I was going to go to other platforms to book my accommodation ( was going to spend thousands and told them that ) they still couldnt be bothered to sort my issue, I truely feel they think that they have a monopoly on the market but to be honest I am happy I went elsewherethere loss not mine, in short they missed out on my custom through there absolute rubbish customer service

Frequent traveler Kev

Airbnb canceled my reservation in the middle of the night while I was at the house. Didn't give me a reason why I said they issued a refund but the refund says $0.

I spoke with five different people today. They all give me the same answer. They turn it over to the specialized team and that it was no phone number to be contacted and that they will contact me as soon as they can. I was out of town working.

That was the money I had to stay at a place so needed. I have a place or my money bag so I had to sleep in my car.

I expressed this to each representative and they all said the same thing as if I was talking to a robot and if I don't get any answers by tomorrow I'll take legal action. The company I work for is notified and their lawyers will be dealing with it not me

I booked an Airbnb for thanksgiving for my family. I own a home but the one I rented has an open concept I needed for my family.

I accidentally booked one guest but I messaged the host right away to fix it. She messages me back right away saying shes be more than happy to accommodate me and my guests. I booked on the 15th. She then waits until the 21st once cancellation policy is in effect.

To let me know its 4 guest only and she cant accommodate me and this is after the fact she confirmed she could. I asked for a refund but she wanted me to cancel on my end so she still gets the money instead of giving me my full refund amount! I messaged and call Airbnb support explain the entire situation but because she is a super host and its after the cancel date id basically lose out! To me I feel like she saw my name a black girl named and assumed the worst.

The area we booked is mainly White and in the description it asked what are your plans whos coming its as if shes going to be somewhere watching with binoculars. So instead of canceling I told her Id be keeping my reservations which I never canceled she wanted to & she has yet to reply. Airbnb is supporting scammers aka super hosts. Ive never had an issue until now and after reading all of these reviews I see Im not alone.

I hope a lawsuit is underway very soon! The home I booked was the Mississippi River home in Illinois!