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I issued a refund to the guest according to airbnb website instructions. It was more than the airbnb amount. Airbnb gave the guest the amount they calculated as the refund I owed as well as the amount that I refunded. Trying to resolve this is a nightmare. I called and...
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1.0
#1050965
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Over the past week I tried to make reservations for two dates in Havana, Cuba. It was simply a nightmare that got worse. The initial booking seemed relatively straightforward. The next day they demanded that I send them a gov. issued ID OVER THE INTERNET, even though...
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Anonymous
Anonymous

What you are saying is not true. If you go to a hotel, they will ask for the same personal information. Either provide it or stay home.

#1050771
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On 5/8/2017 I canceled and corrected a reservation immediately, however, air b n b still took 40% of the total amount of the first rental. I tried to explain several times per e-mail and over the phone that it was an error corrected promptly but the company never gave...
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1.7
I liked
  • Booking process
I didn't like
  • Refunds and credit not received as promised
  • Lack of transparency
#1050429
Reply to reviews

Short Review for May 22, 2017

Airbnb
#1050472
1.4
I live in Europe and have stayed at airbnb in 10 countries. Tried booking today in Lisbon and my request was declined but the amount was still put on hold. Now I won't get that back for 5 more days. Money should never be put on hold until it is approved. Airbnb has not been any help. I canceled my account and booked a hotel. I travel all over Europe and will never book through airbnb again.
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Airbnb Customer Care Review

Airbnb
#1011993
1.0
Airbnb charged me twice for the same booking. When I called to ask for a refund on the 2nd charge, they told me it never went thru. I gave them transaction # and then they said someone will call me. I was denied a reeference # to my phone call and I was "professionally" hung up on when I asked for the customer complaint hotline. I will never use them again.
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Airbnb Property Rental Review

Airbnb
#1003685
1.0
I WAS ROBBED BY AIRBNB ! WAITING FOR ANSWER TO TEXT QUESTION FROM HOST. WITHIN ONE HOUR HE CONFIRMED NEG.TO INFO NOT IN AD. TOLD HIM I CAN'T USE THIS PROPERTY . THEY TOOK HALF RENTAL MONEY!!! Do NOT USE THIS COMPANY!
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Airbnb Website Review

Airbnb
#1003118
1.0
AirBnB website glitch costs me $350
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Airbnb - Air BnB supported a dishonest Host in Leatherhead, UK who took over £400 without providing any adequate accommodation
Airbnb - Air BnB supported a dishonest Host in Leatherhead, UK who took over £400 without providing any adequate accommodation
Air BnB have flatly refused to provide a refund of over £400 after a dishonest host " Matt in Leatherhead" misrepresented his accommodation to the extent that the "parking space" from which I needed to be able to use freely during the day to enable me to house hunt,...
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1.0
I liked
  • Nothing
I didn't like
  • Lack of sympathy or concern
  • Arrogant and uncaring behaviour
  • Clear biased towards a dishonest host
#1049228
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I have had numerous problems with Airbnb. From reservations that turned out to be in different and dangerous areas than what was marked on their map, to promised credits and refunds that were never received. As a host I have been screwed out of hundreds of dollars. As...
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1.2
I didn't like
  • Refunds and credit not received as promised
  • Fake customer service
#1048962
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Upon arrival we found that the security gate for the property had been taken down. The Airstream did not have locking doors from the outside and is open on the property and can be entered by other guests at anytime that would have access to your personal belongings....
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1.1
#1048232
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I will never ever book Airbnb or refer to anyone to book or make any reservation with Airbnb. This is my very first time booking a place and it is very disappointing from the beginning. Even when you specified were to book a place in Hawaii and you selected the island...
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1.0
I didn't like
  • Very disappointed
#1042950
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This is the third go around I've had with them. The call center just makes excuses and then claims to have no information on how to contact anyone actually AT AirBnb who is actually EMPOWERED to help you. There is no way through the website to even find the call center...
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1.4
I didn't like
  • Getting the run-around
  • No empowerment for customer service call center to actually help
  • Lack of protection for host partners
#1041185
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HOST TRIED TO CHARGE US $1200 FOR AN AREA RUG THAT GOT A TINY BIT DAMAGED AND AIRBNB DID NOT CARE TO EVEN TALK TO US ABOUT IT AND DID NOT CARE THAT THE HOST WAS HARASSING US AND TRYING TO SAY WE DID ILLEGAL THINGS IS THE HOST A JUDGE OR A POLICE OFFICER TO ACCUSE US OF...
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Anonymous
Smitty

You're incoherent.

1.0
I didn't like
  • Luxury log cabin near elkhart lake
#1035611
Reply to reviews
I am a long time Airbnb host. A guest recently failed to notify us of a leaking radiator until a month later. A problem that could have been easily and inexpensively repaired turned into a $3100 kitchen floor repair. We tried to get help from Airbnb for over a week....
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1.0
I didn't like
  • Poor customer service
  • Getting a problem fixed
#1035090
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