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I've used Airbnb before with great results from my side and from post visit host reviews. Tried to make a reservation and they asked for me to upload my government issued ID and take a photo for facial recognition matching. I DON'T THINK SO! This is a violation of my...
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2.7
I didn't like
  • No privacy for guests
  • Dishonesty
  • Airbnb is unfair to the guest and does not follow its policy
#1089231
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Terrible experience with Airbnb. Tried to make reservation in Ottawa canada. For some reason it didnt fit their exact requirements so was rejected. Sent 5 emails requesting clariication. Received 1 reply saying they would have a department look after it. That was 2...
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1.0
#1088524
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I made Airbnb booking with Anton and paid up front. Very disappointed with sub standard accommodation . Houseboat location is bad. Dirty grubby lounge furniture, no hand towel in bathroom, only 3 towels for 3 guests, duvet covers not ironed, one bedroom was so small u...
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1.3
#1087341
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Airbnb - Poor customer service

Airbnb
#1087221
The poor customer service agents and no escalation team so that the customer care agents and speak and do what ever they want.
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Airbnb - Not good

Airbnb
#1084900
The apartment that I payed for has nothing to do with what I fot It is dark,dirty,no AC..Plus the owner asked for more money,saying the price on the airbnb is not correct.I mailed them 2 days ago asking for resolution,and no answer still.
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Airbnb - Bait and switch

Airbnb
#1066018
Reserved a house at the listed rental price. When owner found at he could get more he raised the price over a thousand $ for 6 nights
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Airbnb - House should be condemned

Airbnb
#1065483
House at 4775 Hamby Rd. Should be condemned. AC did not work. Beds were put together with duct tape and covered with Spiders and Ants. Yard was full of trash and trash cans were full whwn we arrived. Owner Tyrone trying to charge us $200 after the fact because of nowhere to put trash we had bagged up. No one should ever rent this house and Airbnb should remove house from listing
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I researched Airbnb for a holiday in Airlie Beach and found the perfect place! Great pictures and sounded perfect for our group of 3 couples. I used their instant booking option, selected available dates and paid with my credit card. I received confirmation and booked...
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Anonymous
Anonymous

Hi Kim, I'm sorry to hear of this experience. Have you contacted Airbnb's support center for assistance in finding a new listing or an alternative accommodation?

I didn't like
  • Booking cancellation
  • Time wasted
  • No response
#1082932
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My account was compromised just over a year ago. $7300 charges on a credit card that someone opened under my name. Airbnb was super quick to respond, awesome. Flash forward a couple of months after changing all security measures: my account has been temporarily...
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3.5
#1081799
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I don't understand how this business process deactivating accounts without giving reasons and not willing to seek or offer resolution. After reading online post/complaints I am not the only one that feel confuse and frustrated. I don't understand their philosophy of...
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1.3
I liked
  • I like the opertunity to make money
I didn't like
  • Security and background check for guests are not strong
  • Policy and procedure are every gray and hard to understand
  • Rules and regulation are not explained and stated clearly
#1081155
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I used airbnb in 2014 briefly as a host, and decided to resume hosting again in 2017. Ahead of the first guest and payment, on May 22nd I reset the payment method to my PayPal account, setting to default. Airbnb acknowledge paypal was added but state it was not set to...
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1.0
I didn't like
  • No response
  • Arrogant and uncaring behaviour
  • Failure to provide specific reason
#1080538
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On July 2 AirBnb was contacted regarding our reservation in NYC. There was no hot water and we were forced to get a hotel. Airbnb said go ahead and get hotel and money will be refund considering the circumstances. I was told I would receive a call from Matthew and to...
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2.3
I liked
  • Cost
I didn't like
  • Customer service worstwill never use airbnb again
#1080003
Reply to reviews
https://www.airbnb.com/resolutions/3275732 Host name Hyesoo Airbnb granted 347USD as a refund on July 18th for the 16 days I didn't stay at Hye-soo's place. The problem was the host's ill manners when she s demanded me to throw away food-refuse in her way. But for 5...
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#1077926
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Had a 2 1/2 month rental in Boulder Co. Airbnb had the first months rent up front. the cancellation policy was 'strict'. Had personally spoken with the owner and asked that we be assured the bed was of good quality. My wife had a bad back, and we are seniors . We were...
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1.0
I didn't like
  • Resolution center
#1077299
Reply to reviews