Airbnb

Airbnb customer service is the most pretentious I have ever come across. They do not care about their customers.

I checked into a property with dirty bed linen and a repulsive smell. I immediately contacted the host to let him know that we would not be able to stay due to the uninhabitable conditions. I also contacted Airbnb customer service because the host got textually aggressive when I asked for a refund. Customer service hang up on me the first time I called.

I called again the next day and Airbnb customer service pretended to investigate in a caring manner. I spoke to a different person over five days of trying to resolve my case. At some point I was asked to describe the smell. I wasted time sending evidence and responding to questions.

The last message from Airbnb simply mentioned that the host refused to give me a refund in line with the cancellation policy. I was also charged service and cleaning fees for a property I did not stay at. Does Airbnb hold basic standards of cleanliness at all? Airbnb expects guests to sleep in a bed with used dirty linen if your host does not provide clean sheets.

To Airbnb, that is minor and simply unfortunate. Airbnb blocked my account after that.

Airbnb canceled my reservation in the middle of the night while I was at the house. Didn't give me a reason why I said they issued a refund but the refund says $0.

I spoke with five different people today. They all give me the same answer. They turn it over to the specialized team and that it was no phone number to be contacted and that they will contact me as soon as they can. I was out of town working.

That was the money I had to stay at a place so needed. I have a place or my money bag so I had to sleep in my car.

I expressed this to each representative and they all said the same thing as if I was talking to a robot and if I don't get any answers by tomorrow I'll take legal action. The company I work for is notified and their lawyers will be dealing with it not me

I booked an Airbnb for thanksgiving for my family. I own a home but the one I rented has an open concept I needed for my family.

I accidentally booked one guest but I messaged the host right away to fix it. She messages me back right away saying shes be more than happy to accommodate me and my guests. I booked on the 15th. She then waits until the 21st once cancellation policy is in effect.

To let me know its 4 guest only and she cant accommodate me and this is after the fact she confirmed she could. I asked for a refund but she wanted me to cancel on my end so she still gets the money instead of giving me my full refund amount! I messaged and call Airbnb support explain the entire situation but because she is a super host and its after the cancel date id basically lose out! To me I feel like she saw my name a black girl named and assumed the worst.

The area we booked is mainly White and in the description it asked what are your plans whos coming its as if shes going to be somewhere watching with binoculars. So instead of canceling I told her Id be keeping my reservations which I never canceled she wanted to & she has yet to reply. Airbnb is supporting scammers aka super hosts. Ive never had an issue until now and after reading all of these reviews I see Im not alone.

I hope a lawsuit is underway very soon! The home I booked was the Mississippi River home in Illinois!

Hello. We are an established company that has been accepting our guests through airbnb for many years.

At the beginning of October, the reservation of all our guests who were in our houses was canceled at once without any warning and the cancellation money was credited to us as a penalty to our account. Although we have been in correspondence with the support unit for days, we have not been receiving a response and we are not being provided with support in this regard. At the same time, the guests staying at the house also had to leave the house by packing their bags at once. In this case, both we and our guests were victimized.

Trust in our company has been shaken. Some guests have filed a lawsuit against us thinking that the reservation was canceled by us. Due to an unfair application, both the trust in our company has been shaken and about 150 people on about 30 different reservations have been unfairly negatively affected by this situation. Despite all our correspondence for days, the company has not been giving us the necessary explanation, nor has it given a clear answer to our problems about why this situation has happened.

Dozens of people have been affected by this situation, us and our guests. Airbnb has been disappointing.

They gave me my refund then block my account so I can not use my coupon so they can let my coupon expire and then they will give me my reason why my account is blocked or suspended who knows they won't tell me a bunch of *** that's all I know and my account is suspended or I dont rsLly know what it is all I know is I emailed brian chrsky your ceo of the company also I want to know who will compensate me for this Ive been living jhomeless due to I cant book nothing for a place to stay and also I have looked into a few articles regarding my situation I am a domestic violence survivor and I have read several articles about your company help temporarily house domestic violence woman so we dont have to go back home to our abuser in the position that Im in its looking like Im gonna have to go back to my abuser and let him beat the *** out of me. Hes gonna end up being the death of me.

I am really hoping that somebody reads this at recess and understands where Im coming from Ive read several articles that you guys help. How is domestic violence survivors and it didnt say anything that it was only during the pandemic only like the answers I keep getting from your company. It also says good great news. We are going to further this pilot program for further time to help domestic violence survivors is after the pandemic I said I read another article.

It said you guys are going to keep doing this pilot program not that you were setting it down and Ive never read anything or any articles that state you are stopping the program therefore, I would like answers on that. Also, I also want answers on how long its going to be and how long I will have my account whatever it is I dont know if its suspended blocked, frozen security reasons or what then they stay write me and they dont put anything down but they cant help me with this further moment. I need to know why my account is like that and they cannot email me or write me on my inbox because I cannot receive any messages due to what is ever going out of my account. I think its totally *** and I have a coupon for $1295.

It seems to me that they want to take my coupon and let it expire and then I wont be able to use anything anywhere. Therefore I would like some answers and I would like you guys to get back to me by calling me not emailing me not writing anything in my inbox. My telephone number is 206-482-**** .

Thank you so much Michelle Thomsen also please note I want to be compensated for all these days Ive had of been home Ive been homeless I have been homeless since July 19. This is ridiculous and dangerous.