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9 girls, flying to Miami for a pre-wedding celebration get to Miami and find that the room that they paid for in November, was double booked and even though their reservation was booked first, the host (KATE from MIAMI - be AWARE!!!) gave it to another couple. The host (KATE from Miami - be AWARE!!!), who had promised information, REFUSED to return 10 URGENT calls and evidently went AWOL to provide any help whatsoever.

Called Airbnb and all they could do was credit the girls account and give them some extra $$ for their troubles - but it's a weekend and no one will see these transactions until the following business week. 9 girls sat in a WHOLESALE Food store for 3 hours with no place to go trying to find housing. Turns out, the HOST (KATE FROM MIAMI - BE AWARE!!!) has themselves posted on a TON of other rental sites and apparently double booked. AirBNB knew this and stated they would be cancelling her Profile and Account (yeah NOT, they are still on the site).

The girls finally got rooms for all of them at the last minute in a Hotel, not a Condo. It's not EVEN CLOSE to what was originally planned for rooms. DISGUSTED that AirBNB could allow this to happen and now the girls have double charges on their credit card as it will take a while for the credits to go through - out $2,000 to spend this weekend. Wasted an entire day of their vacation trying to find alternative means.

AirBNB Host KATE from MIAMI - all STAY CLEAR of her!!!!! AND, question the validation that AirBNB has on their HOSTS :-(

Reason of review: Poor customer service.

Location: Canandaigua, New York

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