Airbnb - Cancellation and refunds unnecessary charges
I submitted a request for accommodation. Not long after ie an hour my situation changed.
Wanted to cancel the booking request. Submitted cancellation request to airbnb as the host had not back to to confirm reservation. Host was fine as booking was 7 months away. Airbnb took my $44 - supposed cleaning fee which became an admin fee!
I hadn't received booking confirmation so it was against their booking policy. To cancel they also made me verify my ID and requested copy of passport or drivers licence.
Not happy with this invasion of privacy, or security.
Reason of review: Order processing issue.
Location: Perth, Western Australia
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content