Airbnb - Arrived to find an unmade and uncleaned room. Had to take a nearby hotel room. Owner said he would refund. DIDN"T happen.
Owner, Charles Yeung (1 64* 296 ****) Re: Cosy Nook, 210 Victoria Street (908), Toronto, ON M5B 2R3, Canada, admitted there was a problem and stated he would refund entire costs including fees. Copy of messages:
Hi Stephen, first i like to apologize for the unit not being cleaning when you arrived - i have a new home keeper and she is not very on time for her job. I am glad you found another accommodation
second - I will make the refund including the service charge. Can you tell me how much you paid?
Subject: My info for Cozy Nook & Charles
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Charles Yeung
1 64* 296 ****
Confirmation Code: MHYYQY
Receipt # 205812****
Personal referral code spalmer83
VISA paid $156. ($110. + $29. cleaning + $17. airbnb = $156.)
Reason of review: Poor customer service.
Monetary Loss: $156.
Location: Toronto, Ontario
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Comments
Please avoid publishing any personal information and promotional content
it sounds like he offered a refund through Airbnb if he said he will give you the service charge back bc that's the only way he can give a refund is through Airbnb. I have had dumb guests that don't understand how the refund process work, so call Airbnb!
Shame on you for being lazy if you haven't!
Only mental midgets use Airbnb and expect a hotel room. You are the problem. Fix yourself.