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1.9 Based on 215 reviews
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  • Customers like
    • Variety of homes and prices 8
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    • Customer service attitude 19
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So....I had this wonderful, romantic trip planned for my girlfriend and me. Tickets to a Broadway show and a "fantastic" room right in Times Square that I booked through Airbnb. Less than 2 weeks before our scheduled trip, I received an email from Airbnb that simply said "Unfortunately, your reservation has been cancelled"! That's it! No explanation, no nothing except the option to credit my account or receive a refund. This is my first... Read more

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I looked over the listing for Stevens Point wisconsin. Because I was traveling a lone I wanted to stay with a couple for safety reasons. The picture showed a man and woman. When I got there there was 2 men that stayed there. The bathroom was clearly dirty. I took pictures. I have an anxiety disorder and was not able to stay thete. I call Airbnb. They said the could try to switch to another. I would have to pay and be reimbursed in 10-15 days. I... Read more

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[airbnb.com/rooms/13541764] August 2016 requested a Booking, 6 hours later My Girfriend realized that she mad a mistake Result = we where charged $600.- cancellation fee THAT'S just BS Property Involved in SCAM: Dave's (j...***) Home Southeast Clatsop Portland, OR 97236 Airbnb Property13541764 Big time scam - nothing else any HONEST Airbnb Host will have no problem return the full amount within such a short period - period !!!! - Trying... Read more

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My husband and I was denied a stay by Las Vegas host name Jerica and I suspect because we are a *** couple. The reason I am saying because it's a *** thing because host changed payment twice and when she asked who is the second person and what's the reason for our visit? I told her that my husband is with me and its a honeymoon for our one year anniversary, in an hour I received notification that our reservation has been canceled after it was... Read more

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Airbnb 57 Roupell Street London Se1 8Tb Review
1 of 7

I stayed with my wife and two young daughters at a small house in London, 57 Roupell St, from xxx to xxx The person letting us in Johnny seemed nice enough; he met us an hour earlier so we could leave our bags; didn't look around the inside properly and off we went on walkabout. He first texted me to say the washing machine wasn't working. Ok no big deal. Then another text to say the lights in the back bathroom and back bedroom weren't working -... Read more

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On August 2nd 2016 I booked a townhouse on 4th Street North West B in Washington DC. After arriving at 7:30pm from Washington Reagan Airport via UBER I changed clothes and went to meet a friend for dinner. At around 9:30pm I was walking back from the restaurant and was attacked from behind by 3-Black teenagers. They beat my face so bad that I had a concussion, broken nose, cuts and broken teeth. People from New Zealand that were walking nearby... Read more

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This is a disorganized company with unethical business practices. We attempted to book a reservation first under husband's account. In order to secure the reservation request, he entered our Visa number. The request went through, but was then cancelled because Airbnb says they couldn't clearly read his photo id. He tried to resend his photo id multiple times without success. I then tried to book the same place. The request went through,... Read more

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Rented an entire house from Airbnb for the weekend. There were 8 of us who made the drive to stay in the house for the weekend. Within 15 minutes of arriving in the house I found the beds were infested with bed bugs. While Airbnb issued a refund after 4 days, it in no way made up fir the lost food that was prepared for the weekend that was to be thrown away once we finally found hotel rooms. We contacted Airbnb when we discovered the bed bugs... Read more

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I have spent a whole day trying to verify. I am in Sydney. First I uploaded my driver's licence. Then I was required to verify online, either facebook or linked in... I do not have a social media profile for very good reasons attached to my job. On my phone's browser, there was no other option. Same on the app. But when I logged in on my desktop, there was another option, to upload a video. (Of me, saying my name! How bloody absurd!). I did... Read more

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Hi there! I write this review as both an irritated and flummoxed (UK based) customer AND yet also a very satisfied customer due to some great stays among the dud bookings. Firstly, the three properties I have stayed in have been really good experiences. All were in London. All three were of varying types (one was a cottage-type room in a Victorian old asylum), one was an inner city flat and another was a semi-detached in East London. While the... Read more

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